Terms of Service

1. Definitions

“Service” means the Fullstream AI workspace, including the website at fullstream.org, the application at ai.fullstream.org, APIs, documentation and any related software or services we make available. “Customer” means the legal entity subscribing to the Service. “Authorised User” means an employee, contractor or agent of the Customer permitted to use the Service under the Customer’s subscription. “Customer Content” means any data, files, prompts, documents or other materials submitted to the Service by or on behalf of the Customer. “Output” means content generated by the Service in response to Customer Content.

2. Eligibility and Accounts

The Service is intended for use by legal entities and professional teams. You must be at least 18 years old and authorised to bind the Customer to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us promptly of any unauthorised access or suspected compromise.

3. Licence and Permitted Use

Subject to your compliance with these Terms and payment of applicable fees, Fullstream grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service during the subscription term, solely for the Customer’s internal business purposes and via Authorised Users.

4. Acceptable Use

You agree not to, and not to permit any Authorised User or third party to:

• use the Service in violation of any applicable law, regulation or third-party right;
• upload or process content that is illegal, infringing, defamatory, harassing, malicious or harmful;
• attempt to reverse engineer, decompile, derive source code from or otherwise discover the underlying implementation of the Service, except to the extent such restriction is prohibited by law;
• resell, sublicense or provide the Service to third parties except as expressly permitted by the Customer’s plan;
• use the Service to develop a competing product, to scrape or extract model weights, or to evade usage limits;
• interfere with or disrupt the integrity, security or performance of the Service, or introduce malware or harmful code;
• process regulated data (such as payment card data, government identification numbers, health information or other special category data) unless expressly agreed in writing with Fullstream.

We may suspend or terminate access without notice in case of a material or repeated breach, or if required to protect the Service, other customers or to comply with legal obligations.

5. Customer Content and Intellectual Property

As between the parties, the Customer retains all rights, title and interest in and to Customer Content and, to the extent permitted by law and these Terms, in the Output generated on the Customer’s behalf. The Customer grants Fullstream a limited, worldwide, royalty-free licence to host, process, transmit and display Customer Content and Output solely as necessary to provide, secure and support the Service.

Fullstream and its licensors retain all rights, title and interest in and to the Service, including all software, models, designs, know-how and documentation. No rights are granted by implication, estoppel or otherwise except as expressly set out in these Terms.

6. AI Output Disclaimer

The Service relies on large language models and other AI systems. Output may be inaccurate, incomplete, biased or offensive, and may not reflect current facts. Output is generated probabilistically and similar or identical Output may be produced for other users. You must independently evaluate Output before relying on it, particularly in any context with legal, medical, financial or safety implications. You are solely responsible for the use, disclosure and consequences of any Output.

7. Third-Party Models and Services

The Service integrates third-party AI models and infrastructure providers. Use of the Service may be subject to those providers’ terms and usage policies, which we will make available on request. Fullstream is not responsible for third-party services, their availability or their content, except as expressly stated in a written agreement with the Customer.

8. Fees and Payment

Unless otherwise agreed in an order form, the Service is provided on an annual subscription basis. Fees are payable in advance, non-refundable except as expressly stated in our Refund Policy or required by applicable law, and exclusive of VAT and other taxes, which are the responsibility of the Customer. Late payments may incur statutory interest and, after notice, suspension of the Service.

9. Confidentiality

Each party may receive non-public information of the other party marked or reasonably understood to be confidential (“Confidential Information”). The receiving party will protect the other’s Confidential Information with at least the same care it uses to protect its own confidential information of similar nature (and in no event less than reasonable care) and use it only to perform its obligations under these Terms. Customer Content is Confidential Information of the Customer.

10. Data Protection

Our processing of personal data is described in our Privacy Policy. Where Fullstream processes personal data on behalf of the Customer, the parties agree to enter into a data processing agreement on Fullstream’s standard terms, which form part of these Terms.

11. Service Availability

Fullstream will use commercially reasonable efforts to maintain the availability of the Service. Planned maintenance will be scheduled where practicable outside business hours. The Service may be temporarily unavailable due to maintenance, third-party outages or events beyond our reasonable control. Specific service levels, if any, are set out in a written order form or service level schedule.

12. Warranties and Limitation of Liability

Fullstream warrants that it will provide the Service with reasonable skill and care. To the maximum extent permitted by law, the Service is otherwise provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement or accuracy of Output.

To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential or punitive damages, loss of profits, revenue, data, goodwill or anticipated savings, even if advised of the possibility of such damages. Each party’s aggregate liability arising out of or relating to these Terms shall not exceed the total fees paid or payable by the Customer to Fullstream under the subscription giving rise to the claim in the twelve (12) months preceding the event. Nothing in these Terms limits liability that cannot be limited under applicable law (including liability for fraud, wilful misconduct or personal injury caused by negligence).

13. Indemnification

The Customer will indemnify and hold Fullstream harmless against any third-party claim arising from (a) Customer Content, (b) use of the Service in breach of these Terms or applicable law, or (c) use of Output in violation of applicable law or third-party rights. Fullstream will defend the Customer against third-party claims that the Service, as provided by Fullstream and used in accordance with these Terms, infringes such third party’s intellectual property rights, subject to the liability limits above.

14. Term and Termination

These Terms commence on the earlier of your first use of the Service or the start date set out in an order form, and continue for the subscription term. Either party may terminate for the other party’s material breach that remains uncured 30 days after written notice. Upon termination, all licences granted to the Customer cease and the Customer must stop using the Service. Fullstream will make Customer Content available for export for a reasonable period after termination, after which it may be deleted in accordance with our retention practices.

15. Changes to the Terms

We may update these Terms from time to time. Material changes will be notified by email or in-product notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate your subscription in accordance with section 14.

16. Governing Law and Disputes

These Terms are governed by the laws of Romania, excluding its conflict of laws rules. The courts of Bucharest, Romania have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any mandatory consumer protection laws applicable to the Customer.

17. Contact

Questions about these Terms can be sent via our contact form, or by post to:

BILOUD SRL
Registration number: J2015002244239
VAT number: RO34723223
Romania